As a subscriber to Creedom (previously called Casttree) app (owned by Billion Faces Technologies Private Limited), you are free to cancel your subscription at any time. To do so, you can cancel directly through your banking application/ UPI app or send an email to contact@casttree.com. Be sure to include the phonenumber/email address the account is associated with, and clarify if you have more than one active subscription. Cancellation will be effective with in 48 Hours, but you will retain access to the paid-only features for the period you have paid for. Once that period is over, your access will expire.
Refund Policy for subscription:
As stated in our terms of service, users must cancel their subscriptions before renewal if they do not wish to be charged. In the event that you request cancellation after-hours, providing the request came in before you were billed we will honour the timestamp on the request and refund you. Subscriptions are ineligible for refunds, except in cases of double billing or other clerical errors. Refund will be credited in 5-7 working days to your account.
Refund Policy for Creedom Events:
No refunds are processed for Creedom events. Refunds are only issued if required by law. For example, users living in the European Union have the right to cancel their entry within 14 days of entry.